Chainmaille can be incredibly intimidating - especially to a beginner. There are a lot of numbers, math equations, and plenty of vocabulary words to learn. One could probably --no, definitely teach a course on the topic! Our FAQ is here to answer your most common questions, from newbie to novice, we've got some great info below that we hope will make you more confident in your chainmaille excursions. We promise we won't test you and if there's something not answered below - please feel free to contact us on chat or give us a call. We will continue to add to the FAQ over time.
- What is Imperial
- What is Metric
- Imperial V. Metric
- AWG v SWG
- AR
- How many rings are in an ounce (oz) or troy ounce (ozt)?
- Bulk Packaging
- What ring size should I use?
- Shipping
- Order Processing
- Returns
- Do you have free tutorials?
- Can I request different colors in a kit?
- Custom Rings Sizes/ Do you make other sizes than what you have listed?
- What size rings do I need for my chainmaille pattern?
- Do your rings tarnish?
- Springback
- Discount Program
- Wholesale
- Coupon Codes
- How do I redeem my Maille Reward Points?
- Can I add items to a current order that has not shipped?
- Can I combine orders to save on shipping?
- I made a mistake on my order. Can I change it?
- Do you ship to the UK?
- I can't get my credit card to work. What do I do?
Q. What is Imperial?
A. Imperial refers to jumprings measurements in inch increments - 3/32", 1/8", 5/32" and so on.
Q. What is Metric
A. Metric refers to our jumpring measurements in millimeter increments. 2.75mm, 3.0mm, 3.25mm, 3.5mm and so on.
Q. What is the difference between Imperial and Metric?
A. There is no direct translation from imperial to metric. You can use google to translate millimeters to inches. If you line everything up side by side on a chart you'll see that 1/8" is not 3mm. 5/32" is not 4mm.
Here is a chart that shows our CLOSEST available sizes from imperial to metric. Note the actual mm size that translates from an imperial size is listed in the last column, those sizes we do not make.
Any size listed in red is a size we can custom make. There will be an additional charge for these sizes. We cannot make sizes listed in red in anodized aluminum. You must order a minimum of 1 oz in order for us to make these rings.
Q. What is the difference between AWG and SWG?
A. American wire gauge, AWG - "American wire gauge (AWG), also known as the Brown & Sharpe wire gauge, is a standardized wire gauge system used since 1857 predominantly in North America for the diameters of round, solid, nonferrous, electrically conducting wire." You can read more about it here: American Wire Gauge - this will open in a new window away from our site. SWG stands for Standard Wire Gauge and is less commonly used in North American wire measurements. Many chainmaille jump ring suppliers still use SWG measurements for their rings, especially if they are not located in the United States! PLEASE NOTE: ALL WEAVE GOT MAILLE jump rings use AWG measurements. Since other suppliers may not use AWG measurements, it is very important to know to check before planning on ordering rings from us that you'd like to match from another vendor. It is also important to check what tutorial or instructions you are using are adhering to. AWG 16 gauge is not the same as SWG 16 gauge and you will end up with a much skinnier ring if you were expecting an SWG measurement from us! See the corresponding color coded sizes below to compare:
Q. What is Aspect Ratio?
A. Aspect Ratio is the measurement of a ring as follows: MM ID / Wire Gauge. That's millimeter inner diameter divided by wire gauge. All Weave Got Maille Jump Rings are listed by their inner diameter. A 16g 5mm WGM ring has an Aspect ratio of 5mm/1.2g = 4.1AR. So who cares about Aspect Ratio? We do! and so do most maillers, finding the proper aspect ratio can let you know whether or not a specific ring size will for for a project. NOTE: This equation does not account for real world differences such as manufacturing variations, material "spring back", or Murphy's Law. This equation is a guideline at best. Always verify final AR with us first, or manually with a caliper.
Q. How many rings are in an oz or troy oz (ozt)?
A. We have charts with our rings per oz and rings per troy oz (ozt) listed here. If there is a size you are purchasing that isn't on the list, such as a custom size, feel free to contact us and we will weigh them out for you.
Q. Bulk Packaging
A. We reserve the right to package 2 items or more in a single bag. However we will not mix colors and sizes of each item. For example, if you order 2 ounces of 18g 3mm Onyx Anodized Aluminum jump rings, they may be packaged in one bag.
Q. What ring size should I use?
A. **We are currently updating our Weave Chart. If you have questions on what sizes to use, please contact us for help.
We have charts that list of recommended millimeter rings sizes for many weaves listed here. The rings sizes we list are not the only sizes that can be used for each weave. These are our preferred sizes and have been tested, and therefore we can verify that they will work. If you want a weave in a larger size you can check the maille artisans website to see what they recommend.
Q. Do you have free tutorials?
A. We currently have one free tutorial. All of our other tutorials are $6.04. Many hours both creative as well as laborious go into creating our tutorials. We need to compensate our designers, and the creator of the tutorial. Each sale go towards these hours.
Q. Can I request different colors in a kit?
A. We do not swap out colors in kits. We do list what sizes are used in our tutorials and invite you to purchase individual ring packs to create your own kit colorway.
Q. Do you make other sizes other than what you have listed?
A. We list our most common sizes up to our largest mandrel. If you need a custom size please contact us and we will see if we can make it for you. There will be an additional charge for custom rings. Custom made rings are non-refundable. Any promotions or special discounts cannot be applied for custom orders.
Q. What is Springback?
A. Springback occurs when wire is wound around a mandrel and then the coil relaxes. Think about winding a twist tie around your finger, often times it won't stick tightly to your finger once you let go of it. This same occurrence happens with certain metal wires when creating jump rings. Aluminum is known to have springback, but the wire that we carry that has the most springback is stainless steel. Larger inner diameter rings (think 6mm+) have more springback than smaller inner diameter rings. The rings at the middle of a coil are going to have less springback than the rings at the ends of a coil. We try to keep the springback at a minimum but it is very hard to control. If you are looking for a true inner diameter, your best bet will be to try our copper or enameled copper rings. If you are concerned about springback in a size you plan to order please contact us.
Q. Custom Rings Sizes/ Do you make other sizes than what you have listed?
A. We are able to offer custom jump ring sizes for most metals. We cannot make custom anodized aluminum or Niobium jump rings. We are working towards adding more sizes in anodized, but this takes time. Please contact us for a quote & order minimums in any other metal we offer at info@weavegotmaille.com. Due to staffing shortages we are not always able to grant custom requests.
Q. Do you have a discount program?
A. Yes we do! Use the following promo codes at checkout to receive a discount off of your qualifying order total:
WGM10 - 10% off for orders 225+
WGM15 - 15% off for orders 500+
WGM20 - 20% off for orders $1000+
A. Yes we do! In order to become a wholesale customer we ask that you own your own bead store. Your store may be either brick and mortar or you may own your own website as a jewelry supply company (this excludes Etsy, Amazon, & the like). We also require proper documentation as proof of owning/ representing the store.
We understand the desire to find a supplier to sell wholesale to you, as your needs for low cost supplies are great. That is why we created a Volume Discount Program, specifically with designers in mind. By buying though our website and using our volume discount coupon codes you are allowed to shop our entire inventory whereas wholesale bead stores have a more limited inventory as well as minimum yearly requirements to meet.
Q. I forgot to use my coupon code! Can you honor it?
A. If you forget to enter a coupon code into your order during checkout we can honor the coupon code in the form of store credit. You MUST contact us within 24 hours of placing your order. We can only accept one coupon code per order. This includes Maille Rewards coupons. You may either use a current promo coupon, or a Maille Rewards coupon per order.
Q. I can't find the place to enter a coupon code on a mobile device. Where is it at?
A. After you have all of your items in your cart, click on the "Proceed To Checkout" button. Look for this floating bar on your screen and select the show details. This should take you to a place to edit your cart. Click on the coupon code/gift certificate link and a box should appear where you can enter the coupon code.
Q. What metal is that?
A. We carry a variety of metals, if you need a specific breakdown for a metal please see the individual jump ring pages. None of our metals contain: Lead, Nickel or Cadium.
Q. What size rings do I need for my chainmaille pattern?
A. **We are currently updating our weave chart. Please contact us for help in finding ring sizes.
We have a weave chart available that lets you know what size you can use for some of the most popular chainmaille weaves. This chart lists what size we have used in metric inner diameters using our rings. We do not list sizing for imperial rings at this time, but you can always contact us and we will have a suggestion.
Q. Do your rings tarnish?
A. Many of our jump rings will inevitably tarnish naturally with time. This is especially true with NuGold, bronze, copper, sterling silver, Argentium and silver filled. We have an extensive blog on keeping Nugold bright and shiny. We also have Sunshine polishing cloths available for shining up your tarnished pieces. Tumble the following metals in cold water: NuGold, copper, bronze. Tumble the following metals in hot water: stainless steel, sterling silver, silver filled, Argentium, niobium.
Q. How do I redeem my Maille Rewards Points?
A. Once you have accumulated at least 250 points a redeem button will will appear next to the available discount. Click Confirm. Once you confirm a coupon code will generate. This is the coupon code you will place in the coupon area during the check out page. You will also be emailed a copy of this coupon code to use.
Q. Can I add items to an order that has not shipped?
A. We do not store your payment information on file, so we cannot add to orders that have already been placed.
Q. Can I combine open orders to save on shipping?
A. We can try our best to combine orders. However, we cannot guarantee multiple open orders will be shipped together. In the event we can ship orders together, we will only issue store credit for the extra shipping charges you might have paid.
Q. I made a mistake on my order. Can I change it?
A. No, we can no longer change orders that have already been placed. Please contact us to cancel the order, so you can order the corrected items. We do not extend coupon codes that may have expired in the time it takes to cancel your new order.
Q. Do you ship to the UK?
A. Due to the new Brexit changes we only ship to the UK via our Etsy shop. https://www.etsy.com/shop/WeaveGotMailleEtsy
Q. I can't get my credit card to work. What do I do?
A. We have added extra security options to our credit card processing. If your credit card does not work, please make sure your billing address matches what the card issuing bank has on file for you. You may need to contact your bank to verify your address. If your payment still won't go through, then you will need to use another form of payment. You could try a different card, or we accept PayPal and Amazon Pay for other payment options.